Housekeeping – Employee Handbook

Lori Aleshire, Shift Leader

It is your responsibility to be knowledgeable of SVC’s policies. If a question arises that you cannot answer ask a manager
You are expected to show respect to all management
We thank you for any suggestions you may have. Bring your ideas to Brandy. If your idea is accepted it will be implemented. No changes will be made without her approval
It is your responsibility to not gossip
Any employee issues need to be brought to Brandy’s attention
If a situation comes up where you cannot work the hours scheduled, bring it to Brandy’s attention. Employees may not switch schedules with another employee
You are expected to arrive on time and ready to work
From time to time we all have problems at home. We expect you to leave yours there
Be Polite
You are expected to be available weekends and holidays
You may ask for occasional day(s) off. While we will try to grant your request, this cannot become a habit. A previous request from your fellow worker for the same day(s) off will take precedence

Employee’s family and/or friends may not ‘hang out’ at the campground while Employee is working.
If Employee’s manager asks Employee to work overtime, Employee is not entitled to contact another Employee to work their overtime for them.
Employees may not make their own schedule.
Employees may only work overtime when asked by any Manager

Always wear gloves
Clean corners, etc. for cobwebs
Flip mattresses and replace covers as necessary
Empty trash cans and replace can liners
Test smoke detector with broom handle.
Clean mirror
Check refrigerator, microwave, range, oven, and sink. Clean any as necessary
Dump crumbs from toaster and unplug
Check / clean coffee maker and unplug
Clean counters and table
Check that dishes, flatware, pots & pans are clean & dry
Check that cabinets and drawers are clean
Check ceiling vents and close if necessary
Dust everywhere
Shake rugs outside, then replace
Vacuum carpets
Sweep and mop vinyl floors
Turn off lights, air conditioner, and/or heat
Flush out black water holding tank through toilet – replace gloves if cleaning anything else
Pick up any loose trash around the site
If camper smells of smoke or other objectionable odor, open windows and spray with odo-ban
and report to Office Manager
Lock door and return key to office
Any damage or anything unusual or out of the ordinary must be reported to Duke immediately

RESTROOMS:

Always wear gloves
Cleaning supplies can be found in chase to each bathhouse
Sweep floors
Mop if necessary
Clean counter
Clean sinks.
Clean mirrors
Clean toilets
Clean showers
Empty sanitary bins in ladies rooms and showers
Check soap dispensers, refill if needed
Wipe baby diaper changing table
Replace toilet tissue – even if only one roll is missing, replace it
Replace paper towels
Check soap dispensers, refill if needed
Remove trash can liner if full or close to full
Remove all cobwebs
Any damage or anything unusual or out of the ordinary must be reported to Duke immediately

CAMPING CABINS:

Always wear gloves
Sweep floors. This includes behind the door and under the beds
Flip mattresses
Empty trash cans and replace can liners
Clean mirror
Test smoke detector with broom handle
Clean rafters, corners, etc. for cobwebs
Turn off lights, air conditioner, and/or heat
Unplug heater and put it in the corner next to the desk
Lock door and return key to office
Sweep deck. Remove dust, pine needles, leaves, etc
Clean around the outdoor lamp
Pick up any loose trash around the site
Wipe grill
If cabin smells of smoke or other objectionable odor, open windows and spray with odo-ban
and report to Office Manger
Any damage or anything unusual or out of the ordinary must be reported to Duke immediately