Lisa Rankin, Department Manager
Meghan Conner, Shift Leader
RESPONSIBILITIES
As Shift Leader, your responsibility is to oversee shift employees and answer camper issues and complaints. It is your responsibility to see that office rules are followed
You have no responsibility for inventory, general business functions, scheduling, or payroll
- It is your responsibility to be knowledgeable of SVC’s policies. If a question arises that you cannot answer ask a manager
- It is your responsibility to boost the morale of employees. A “Good job” can go a long way
- You are expected to show respect to all management and see that employees do the same
- We thank you for any suggestions you may have. Bring your ideas to Lisa, Duke, or Paula. If your idea is accepted it will be implemented. No changes will be made without their approval
- It is your responsibility to not gossip, nor allow idle gossip about management, employees, or campers
- It is your responsibility to see that ALL employees clean the office, store and cafe’ at the end of the shift
- It is your responsibility to keep employees busy. If they are sitting idly by, they need to be asked to bag ice, fill bags of rabbit food, etc
- Any employee issues need to be brought to Lisa, Duke, or Paula’s attention
- If a situation comes up where an employee cannot work the hours scheduled, this needs to be brought to Lisa’s attention
- Since you are not responsible for scheduling, you may not allow employees to switch schedules with another employee. This needs to be brought to Lisa’s attention as this is her responsibility
ALL EMPLOYEES
- You are expected to arrive on time and ready to work
- From time to time we all have problems at home. We expect you to leave yours there
- Be Polite
- You are expected to be available weekends and holidays
- You may ask for occasional day(s) off. While we will try to grant your request, this cannot become a habit. A previous request from your fellow worker for the same day(s) off will take precedence
NOTE
- Employee’s family and/or friends may not ‘hang out’ at the campground while Employee is working.
- If Employee’s manager asks Employee to work overtime, Employee is not entitled to contact another Employee to work their overtime for them.
- Employees may not make their own schedule.
- Employees may only work overtime when asked by any Manager
DUTIES
- Register Campers
- Make reservations for campers
- Sell store items
- Rent River Tubes
- Loan out outdoor equipment
- Rent Mini-golf equipment.
- Keep rabbit food bagged
- Rent Golf Carts
- Keep store shelves stocked, dusted, and tidied
- Keep the brochure racks refilled
- Help in the Café
- Keep the Café clean and restocked. As inventory becomes low, inform Office Manager.
- Any other activity requested by any of the managers
- Employees are expected to stay busy. When not working with customers, either in person or on the
phone; follow the list below to find something to keep you busy - Keep car passes, pens, markers, etc. containers refilled. When any items need reordering, please inform Office Manager in time for the item to be reordered and shipped
- Please don’t wait until the item is totally depleted
- Restock ice cream machine and wipe clean
- Restock soda machine and wipe clean
- Make note of items requested by campers that we do not stock and report these requests to
Office Manager - Keep workstation clean and in order
- Keep the store and lobby clean. This includes windows and doors
- Keep store shelved and counters dusted
- Sweep floor at the end of shift
- Mop floor at daily store closing
MISCELLANEOUS
- Employees are expected to pick up any trash they see, inside or outside
- Employees using restroom and noticing any untidiness should tidy up or inform Housekeeping, Duke ASAP
- Any other task requested by any manager